Shipping Policy

By default, all orders will ship UPS Ground unless otherwise specified in your orders. If you wish to ship any methods other than UPS Ground please list that method clearly on your order emails. We can ship using any of the methods listed below. We will try to ship an item in a box that most closely matches its dimensions to keep shipping charges as low as possible.

UPS:

As mentioned above all orders are shipped UPS Ground unless otherwise requested. Per UPS regulations we ship all packages using their actual weight unless the dimensional weight is heavier. UPS may also charge Oversize handling fees if the shipment exceeds certain sizes. See UPS website to learn more about how UPS uses dimensional weights and how UPS calculates oversize charges.

All UPS shipments are insured up to $100 by default. If you require more insurance, you must request that we declare the entire value of the order. UPS insurance rates are $0.80 for each $100.00 (or portion of $100.00) of the total value declared, with a minimum charge of $2.70. Please note that any shipments that are damaged or lost in transit in which we were not asked to declare value can only be credited up to $100.

Domestic Shipping Options

Ground
3 Day Select
2nd Day Air
Next Day Air Saver
Next Day Air

International Shipping Options

Standard
Worldwide Expedited
Worldwide Saver
Worldwide Express

USPS:

Unlike UPS, USPS by default does not include any insurance on their shipments. We are not able to file lost or damage package claims unless you specifically ask us to insure your USPS shipment. If you do not request that we purchase insurance on a USPS shipment and that package is lost or damaged in shipment, we will not be able to reimburse you for the cost of the item or shipping.

Insurance Rates for USPS Priority are:

$0 – $50 = $1.65
$50.1 – $100 = $2.05
$100.01 – $200 = $2.45
$200.01 – $300 = $4.60
$300.01 – $5000 = $4.60 plus $0.9 per each $100 or fraction thereof

Domestic Shipping Options

Priority – automatically comes with $50 of insurance for each package.
First Class
Express

International Shipping Options

Priority International
First Class International
Express International

Damaged or Lost Packages

All damaged or lost packages will be credited once the claims process has been completed. If a customer would still like to receive an item, a new order must be placed. Claims processed can take up to two weeks to be processed by the carrier.

Damaged Packages:

If an order is damaged in transit by UPS or USPS (insured packages) we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped via UPS without declared value can only be credited up to $100. To file a damaged package claim please send an email to Myra@tinydogllc.com with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims can take up to two weeks to be processed by the carrier.

Damaged packages may need to be picked up for inspection, so please repackage the item in the original shipping box with all the original packing materials. We will notify you if a inspection is required once we have filed the damaged package claim.

Your Name
Your Order Number
The item(s) that is damaged
The tracking number or delivery confirmation number of the shipment
Details of the damage
Telephone number

Lost Packages:

If an order is lost in transit by UPS or USPS (insured packages) a lost package tracer will be filed with the carrier. Lost package tracers can take between 7-10 business days to be completed. The carrier will contact you regarding the missing shipment during the investigation. Lost package tracers can result in the package being located or not, in which case we will be reimbursed for the cost of the item + shipping. At this point, we will issue a credit. Items shipped via UPS without declared value can only be credited up to $100. To file a lost package tracer please send an email to Myra@tinydogllc.com with the information outlined below.

Your Name and telephone number
Your Order Number
The item(s) lost
The tracking number or delivery confirmation number of the shipment