Refund and Returns Policy

All returns are handled with route protection services available at checkout.

1 – Read and agree to the Returns Policy and Procedure above.
2 – Email:– We will need your order number the Item ID number of the product you wish to return and a reason for the return.

Litter Kwitter – Not eligible for return and will not qualify for a credit.

Refused Orders – Should you refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.

Restocking Fee Breakdown

15% Restocking Fee:
Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors

10% Restocking Fee:
All items not listed above are subject to a 10% restocking fee.

If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.

Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher’s items are not eligible to be waived due to the nature of the items.